Brad Cowan
Content & Operations Specialist
- Role
- Operations Supervisor at Good Sam
- Location
- Greenville, NC, US
- LinkedIn followers
- 500 followers
About Brad Cowan
I\'m a creative content writer with a penchant for storytelling and a solid foundation in customer service. My mission? To seamlessly blend words and wit, crafting content that not only informs but captivates and connects.With a background in customer management, I understand the importance of effective communication and tailoring content to meet the needs of diverse audiences. Whether it\'s creating compelling blog posts, devising engaging social media strategies, or penning attention-grabbing headlines, I strive to deliver content that resonates and drives results.Combining strategic SEO insights with creative flair, I specialize in bringing brands to life through relatable narratives that leave a lasting impression. Consider me your trusted wordsmith, dedicated to transforming ideas into impactful content that stands out in today\'s digital landscape.
Experience
Operations Supervisor
Nov 2023 — Present
In my current role as Operations Supervisor at Good Sam, I oversee and enhance the operational efficiency of our customer support team (both our in-house coordinators and our BPO agents). I lead by example, fostering a culture of excellence and ensuring that customer interactions are not only efficient but also imbued with a sense of warmth and satisfaction. My responsibilities include streamlining processes, resolving escalated issues, and optimizing team performance to uphold our commitment to exceptional service.
Skills
- Customer Service
- Customer Satisfaction
- Call Center Development
- Documentation
- Hiring
- Kronos Timekeeping
- Call Center Administration
- Coaching
- Jda
- Writing
- Communication
- Microsoft Office
- Creative Fiction
- Organization Skills
- Ghostwriting
- Copy Editing
- Brand Management
- Data Entry
- Blogger
- Time Management
- Leadership
- Web Content Creation
- Avaya Products
- Customer Experience
- Payroll
- Proofreading
- Creative Writing
- Creative Nonfiction Writing
- Social Media
- Web Content Writing
- Ecometry
- Management
- Journalism
- Data Analysis
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