Bradley Warren

Operations Agent @Southwest Airlines

Nashville, TN, US

As an Operations Agent, I played a key role in ensuring safe, efficient, and on-time flight operations while delivering a high standard of customer service in a fast-paced airport environment.Key Responsibilities:Managed flight planning processes, including preparing and verifying weight and balance calculations to ensure aircraft were properly loaded and compliant with safety regulations.Coordinated and processed fuel tickets, confirming accurate fuel loads in alignment with flight requirements and operational efficiency.Oversaw customer onboarding (boarding processes), ensuring timely, organized, and positive passenger experiences while maintaining departure schedules.Enforced customer security and safety protocols, ensuring compliance with TSA regulations and company policies throughout the boarding and departure process.Communicated directly with pilots, flight crews, ramp agents, and gate personnel to support seamless aircraft turnarounds.Monitored real-time flight activity, adjusting operations as needed to maintain on-time performance and operational accuracy.Assisted customers with inquiries, special requests, and issue resolution, consistently delivering excellent customer service.Maintained strict adherence to FAA, TSA, and company safety standards across all operational functions.Key Skills:Flight Planning & Weight and BalanceFuel Coordination & DocumentationCustomer Service & Passenger HandlingSafety & Regulatory ComplianceCross-Functional CommunicationTime Management in High-Pressure Environments

Nashville State Community College

Associates of Applied Science, Sign Language Interpreting