Bradley Bazhaw

About Bradley Bazhaw

Certified Gainsight Administrator with experience working in a variety of work cultures from government to AI based SaaS B2B start-up.Operations | Process Improvement: Challenges the status quo while respecting proven methods. Recognized by several colleagues and supervisors for developing new systems that enhance customer experiences. Seeks opportunities to improve on business as usual or implement a new way of working. Experience with CRM process documentation, workflows and cloud-based tools and SaaS products. Leadership: 5+ years as a leader in Manager and Coordinator roles able to quickly develop subject matter expertise and define best practices. Stakeholders of all types have recognized an innate ability to see multiple sides of an issue and analyze data to solve leadership and management challenges as well as drive change at all levels within an organization. Experienced with hiring, on-boarding, ongoing training and performance measurements.Project Management: 6+ years of PM expertise in a range of roles such as entrepreneur, business owner, and Program Manager. Proven ability to develop a project vision and manage the core elements of complex cross-functional technical and non-technical projects (e.g. budgeting, stakeholder management, resource allocation, time management, quality control). Communication: Proven ability to collaborate and develop relationships with business, technical and cross-functional stakeholders using excellent verbal and written communication skills. Consistently recognized by supervisors, colleagues, and clients for the ability to communicate the nuances of complex issues in clear terms. Proficient in German, beginning Arabic and French.Data Analysis: Experience creating reports and conducting analysis with data from multiple sources to provide business insights, and create presentations with high visibility to team leads and executive staff members. Uses data to proactively identify issues and create proposals to mitigate problems. Familiar working with customer survey data (e.g. C-Sat, NPS, Product), product usage data (GainsightPX), as well as other customer data from Salesforce and Gainsight relational databases.

Experience

1. Principal Customer Success Systems Administrator

   Payscale

   Oct 2025 — Present

Education

• University of Washington

  BA, German Language and Linguistics (Germanics)

Skills

• Policy Analysis
• Training
• Mailchimp
• Community Outreach
• Research
• Social Networking
• Management
• Communication
• Student Advising
• Github
• Customer Service
• Human Resources
• Recruiting
• Multilingual
• Project Management
• Stakeholder Management
• Office Administration
• International Relations
• Editing
• Dedicated Professional
• Problem Solving
• Python
• Zapier
• Wordpress
• Career Development
• Hubspot
• Sevis
• Interviews
• Intercultural Communication
• Program Management