Bradley Allen
Senior Director of Customer Care at Fubo - Expert in digital customer care solutions
- Role
- Senior Director of Customer Care at Fubo
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Bradley Allen
Experienced Business Operations Leader with a demonstrated history of working in the entertainment industry. Skilled in Learning Management, Customer Satisfaction, Adobe Creative Suite, and Customer Retention. Strong operations professional with a BA focused in Mass Communication/Media Studies from Virginia Polytechnic Institute and State University.
Experience
Senior Director of Customer Care
Aug 2022 — Present
Education
Virginia Tech
B of A, Mass Communication/Media Studies
1999 — 2002
Skills
- Adobe Creative Suite
- Customer Retention
- Customer Service
- Performance Management
- Onboarding
- Contact Centers
- Project Management
- Employee Relations
- Adobe Illustrator
- Team Leadership
- Employee Engagement
- Team Building
- Management
- Public Speaking
- Vendor Management
- Process Improvement
- Learning Management
- Customer Experience
- Learning Management Systems
- Addie
- Salesforce
- Business Process Improvement
- Artificial Intelligence
- Customer Satisfaction
- Training
- Call Centers
- Instructional Design
- E-Learning
- Training Delivery
- Captivate
- Microsoft Office
- Instructor-Led Training
- Leadership
- Call Center
- Machine Learning
- Telecommunications
- Needs Analysis
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