Brad Johnson
Information Technology Support and Training Specialist
- Role
- Information Technology Support Specialist at Mazuma Credit Union
- Location
- Overland Park, KS, US
- LinkedIn followers
- 500 followers
About Brad Johnson
Dynamic and client-focused Training and Support Specialist who is a strong collaborator…
Experience
Information Technology Support Specialist
Nov 2022 — Present · Overland Park, KS, US
Provided interactive and instruction-led sessions on technology for onboarding • Procures and receives hardware and software for team members upon request and budgetary approval; coordinates with management as appropriate • Administers Mimecast spam management system • First line of response for all Help Desk channels (phone, e-mail, web); creates, assigns and monitors work orders; administers and configures work order tracking software
Education
Emporia State University
BSB
Butler Community College
AA
Skills
- Management
- Help Desk Support
- Litigation Support
- Customer Service
- Knowledge Management
- Instructional Design
- Employee Relations
- Strategic Planning
- System Administration
- Human Resources
- Captivate
- Visio
- Instructor-Led Training
- Network Administration
- Project Management
- Microsoft Certified Professional
- Training
- Sharepoint
- Outlook
- Technical Training
- Document Management
- E-Learning
- Xp
- IT Management
- Technical Support
- Technical Writing
- Microsoft Excel
- Microsoft Office
- Windows 7
- Troubleshooting
- Software Documentation
- Office 2010
- Hands-on Training
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