William Bradley Wyatt
- Role
- Senior Salesforce Administrator at Macy's
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About William Bradley Wyatt
Recognized for delivering Salesforce functionality that increases user satisfaction…
Experience
Senior Salesforce Administrator
May 2019 — Present
Senior Administrator of HR Technology Salesforce org which has 50 call center agents, 800 console users, and community users. Works closely with Continuous Improvement team, call center, and console users to design and build new functionality and improve current work processes, and then provide support. 99% of support cases solved with SLA. Currently working towards Platform App Builder certification.\\\\n\\\\nQuote from latest Performance Review (4/5/22):\\\\n“Bradley\'s attitude toward team collaboration and addressing our partner\'s needs has always been a strength. He brings a positive outlook to everything he does, making for a more positive experience for his team and for our HR partners.”\\\\n\\\\nAccomplishments and skills:\\\\n\\\\nFlows\\\\nCreated Covid-19 case submission screen flow used in community to allow users to submit Covid-19 status and to answer questions related to Covid-19.\\\\nFlow contains links to Covid-19 topics to inform users of the process and to answer FAQs to increase case deflection.\\\\nEmail templates sent to user with case information and next steps.\\\\nCases created for call center agents to capture data and follow up on specific case types.\\\\nReports created to monitor flow and measure case metrics.\\\\nScreen flow for users to submit requests for relief fund used to help employees during times of need.\\\\nSchedule-Triggered flow to update case records.\\\\n\\\\nProcess Builder\\\\nLaunch Approval Process\\\\nCase Creation\\\\nField Updates\\\\nEmail Alerts\\\\n\\\\nService Cloud\\\\nMigration to Lightning Experience\\\\nLightning Service Console design and build\\\\nMigration of Knowledge\\\\nMigration to Salesforce Files\\\\nChat Bot\\\\nCreating and modifying intents and utterances\\\\nBot training and model building\\\\nPOC for Article Answers\\\\nApproval Processes\\\\nAssignment Rules\\\\nDynamic Actions\\\\nOmni Channel\\\\nDataloader\\\\nWorkflows\\\\nPage layouts, fields, record types\\\\nReports\\\\n\\\\nCommunity\\\\nEmbedded Service Chat Bot\\\\nPages\\\\nNavigation\\\\nTopics\\\\nAudiences\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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