Bradley Williams

Fraud Analyst @NatWest

As a Fraud Analyst, i am responsible for reporting, investigating and recovering fraud and scam payments within the commercial customer base which involves utilising red flag indicators and high-risk data from a range of systems.\\\\n\\\\n​Within this critical role, I am accountable for delivering successful customer and business outcomes by processing, authorising and investigating all transactions to defined performance indicators and service level agreements, and by accurately collecting the required information from customers and the business.\\\\n\\\\nI ​Investigate and analyse queries accurately and raise with the relevant internal and external parties, escalating where appropriate and utilising high risk identification strategies to detect fraudsters. It’s compulsory that I ​maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit for purpose solution when dealing with complex fraud prevention issues.\\\\n\\\\n​I have got good awareness of changes in trends, policies and regulations applicable to fraud prevention and recoveries. I have ​an understanding of the industry and our customers, including products, processes and fraud prevention systems. I have also got a proven track record of managing stakeholder relationships exceptionally well.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n