Bradley Varnell

Senior Account Operations Manager @Arrive

Arlington, VA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2013 — Present

Senior Account Operations Manager @Arrive

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Arlington, VA, US

April 2024 US Values Champion- Member of IPMI Allyship & Equity Committee- Member of EasyPark Product Innovation Council- Act as a catalyst for team cohesion and collaboration, fostering a culture of trust, communication, and mutual support- Lead new company initiatives to improve performance of Account Management, streamline processes, and increase client satisfaction- Coordinated Account Management and client processes during product sunsets and insured a smooth transition from old to new product- Partnered with Accounts Receivable to develop a process which improved the collection process within Account Management for aging accounts- Coordinated Account Management communication and action items for clients during a company-wide MFA launch

EDUCATION

1996 — 2002

University of Arkansas at Monticello

BA, Music

SKILLS

Customer ServiceCustomer ExperienceCustomer SatisfactionTrainingEmployee TrainingTeam BuildingCall CentersOperations ManagementSiebelZendeskCobaltJiraDispatchingTroubleshootingLeadershipTraining & DevelopmentStaff TrainingUsability TestingRecruitingVisioWorkforce ExpressCcsEnd User TestingTroubleshooting HardwareOutstanding Customer ServiceProject ImplementationInternet ExplorerTechnical PresentationsPresentation PreparationEmployee HiringSafety ManagementSecurity ManagementStandardizationClick Routing SoftwareB2bB2cEarly-Stage StartupsStart-UpsMicrosoft OfficeManagement

ABOUT BRADLEY VARNELL

As a Senior Account Operations Manager at Arrive with over 13 years of experience, I…

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