Bradley Varnell
Smart Mobility Advocate | New Initiatives Expert | Technical Project Management SME | Training Expert | Team Enabler | Dog Dad | Wine Lover | Safe Space
- Role
- Senior Account Operations Manager at Arrive
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Bradley Varnell
As a Senior Account Operations Manager at Arrive with over 13 years of experience, I…
Experience
Senior Account Operations Manager
Jun 2013 — Present · Arlington, VA, US
April 2024 US Values Champion- Member of IPMI Allyship & Equity Committee- Member of EasyPark Product Innovation Council- Act as a catalyst for team cohesion and collaboration, fostering a culture of trust, communication, and mutual support- Lead new company initiatives to improve performance of Account Management, streamline processes, and increase client satisfaction- Coordinated Account Management and client processes during product sunsets and insured a smooth transition from old to new product- Partnered with Accounts Receivable to develop a process which improved the collection process within Account Management for aging accounts- Coordinated Account Management communication and action items for clients during a company-wide MFA launch
Education
University of Arkansas at Monticello
BA, Music
1996 — 2002
Skills
- Customer Service
- Customer Experience
- Customer Satisfaction
- Training
- Employee Training
- Team Building
- Call Centers
- Operations Management
- Siebel
- Zendesk
- Cobalt
- Jira
- Dispatching
- Troubleshooting
- Leadership
- Training & Development
- Staff Training
- Usability Testing
- Recruiting
- Visio
- Workforce Express
- Ccs
- End User Testing
- Troubleshooting Hardware
- Outstanding Customer Service
- Project Implementation
- Internet Explorer
- Technical Presentations
- Presentation Preparation
- Employee Hiring
- Safety Management
- Security Management
- Standardization
- Click Routing Software
- B2b
- B2c
- Early-Stage Startups
- Start-Ups
- Microsoft Office
- Management
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