Bradley Moncrieff

About Bradley Moncrieff

Positive teacher of people from all backgrounds with over 7 years of leadership experience, who is dedicated to listening to others and comfortable with learning new technologies to proactively explore innovative solutions to provide an excellent guest experience.

Experience

1. Resort Manager

   Walt Disney World

   May 2019 — Present · Orlando, FL, US

   Initiate and sustain JEDI team to teach a team of about 120 Cast Members and encourage relevant Diversity & Inclusion conversations to foster an inclusive environment Cast Members feel they belong• Trained in Room Inventory Manager role to oversee inventory utilization of 1,699 Guest rooms to maximize profit• Develop Cast Members by reviewing resumes, hosting mock interviews, and discussing goals in one-on-ones• Partner with other lines of business within resorts and theme parks to find creative solutions to resolve Guest challenges and followed up with Guests to ensure expectations were exceeded • Retain Cast Members by continuously innovating Recognition & Appreciation efforts by positively reinforcing each Cast Member’s contribution and acknowledging milestones • Accurately pay Cast Members and justify budget hours to ensure operation is functional to its fullest ability • Reduce costs by researching and correcting the root causes of Guests’ challenges resulting in financial compensation • Teach team of about 55 Cast Members to consistently deliver excellent Guest service by displaying the Five Core Guest Service Principles, excelling our Cast Friendliness goal by 5 percentage points

Education

• University of Denver

  Master of Science - MS, Organizational Leadership

  2019 — 2020

• University of Central Florida

  Master of Business Administration - MBA, Business Administration and Management, General

• University of Central Florida

  Associate's degree, Hospitality Management

  2009 — 2013