Bradley Langdon

Global Head of Crm - Global Private Banking @HSBC

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Global Head of Crm - Global Private Banking @HSBC

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London, GB

Delivery and commercialization of ‘best in class’ CRM capability, to enable our GPB ‘Frontline’ RM colleagues and empower our Client and Business growth.

EDUCATION

N/A

Latrobe University

Bachelor of Commerce - BCom

SKILLS

PmoBusiness IntelligenceBusiness Process DesignProgram ManagementRfiBusiness ProcessIntegrationVendor ManagementBusiness AnalysisCrmBusiness CaseStakeholder ManagementProject ManagementRequirements GatheringGap AnalysisChange ManagementIT StrategyBusiness TransformationBusiness RequirementsSoftware DocumentationManagementRfpRfq

ABOUT BRADLEY LANGDON

A high performing Director of Technology and Trouble-shooter specializing in delivery of complex and challenging CRM programmes. In addition to deep experience of a diverse range of CRM technologies, I have extensive business engagement, advisory, CRM operating model and stakeholder management expertise. The most recent being successful deployment of a global Cloud based MS Dynamics CRM capability for users in 52 markets.A master strategist, I am able to rapidly assimilate the project context and define a forward approach. I build strong delivery organisations, set a firm vision for the team and apply military level execution in getting the job done.Astute, engaging, resilient and driven to succeed in all situations. I challenge myself towards the highest standard\'s and inspire the team to their best. My mantra is ‘outcome focus’ and I apply this to every problem and situation. I remain calm during any crisis and use expert skills to break through any organisational blockers utilising an ‘over/under around or through’ philosophy to win.I perform best when everybody says it can’t be done – and I do it.Expertise:• Microsoft Dynamics and Power Platform• IT Project and Programme Management (Budgets up to £30 Million)• Project Portfolio Management and PMO enablement (Managing multiple projects)• Building retained organisations covering design, delivery and support• Development and Support function management• Tendering, procurement and Supplier Management (RFI/P/Q, OJEU,OGC)• Architecture design, Business Requirements and Business Process Analysis• Vendor management including strong relationships with Microsoft • Senior Stakeholder Management (Director/CXO Level)

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Bradley Langdon — Global Head of Crm - Global Private Banking at HSBC in London, GB | Unifers