Bradley Langdon
Global Head of Crm - Global Private Banking @HSBC
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WORK HISTORY
Global Head of Crm - Global Private Banking @HSBC
London, GB
Delivery and commercialization of ‘best in class’ CRM capability, to enable our GPB ‘Frontline’ RM colleagues and empower our Client and Business growth.
EDUCATION
Latrobe University
Bachelor of Commerce - BCom
SKILLS
ABOUT BRADLEY LANGDON
A high performing Director of Technology and Trouble-shooter specializing in delivery of complex and challenging CRM programmes. In addition to deep experience of a diverse range of CRM technologies, I have extensive business engagement, advisory, CRM operating model and stakeholder management expertise. The most recent being successful deployment of a global Cloud based MS Dynamics CRM capability for users in 52 markets.A master strategist, I am able to rapidly assimilate the project context and define a forward approach. I build strong delivery organisations, set a firm vision for the team and apply military level execution in getting the job done.Astute, engaging, resilient and driven to succeed in all situations. I challenge myself towards the highest standard\'s and inspire the team to their best. My mantra is ‘outcome focus’ and I apply this to every problem and situation. I remain calm during any crisis and use expert skills to break through any organisational blockers utilising an ‘over/under around or through’ philosophy to win.I perform best when everybody says it can’t be done – and I do it.Expertise:• Microsoft Dynamics and Power Platform• IT Project and Programme Management (Budgets up to £30 Million)• Project Portfolio Management and PMO enablement (Managing multiple projects)• Building retained organisations covering design, delivery and support• Development and Support function management• Tendering, procurement and Supplier Management (RFI/P/Q, OJEU,OGC)• Architecture design, Business Requirements and Business Process Analysis• Vendor management including strong relationships with Microsoft • Senior Stakeholder Management (Director/CXO Level)
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