Bradley Kremer
Enterprise Customer Success - Birdeye | Driving Strategic Partnerships, Growth, and Retention in SaaS | Ex - Yotpo | SOCi
- Role
- Customer Success Manager, Enterprise at Birdeye
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Bradley Kremer
As an experienced Enterprise Customer Success Manager, I specialize in building and nurturing long-term, strategic relationships with key accounts. My passion lies in leveraging a growth-focused mindset to deliver exceptional value, from onboarding through renewal and upsell opportunities. With a deep understanding of customer business goals and challenges, I work closely with cross-functional teams to ensure alignment on success metrics and proactively address churn risks.I excel in creating tailored deliverables, including business reviews, strategic recommendations, and risk mitigation plans, while continuously driving ROI and identifying growth opportunities. As a trusted advisor, I prioritize collaboration and accountability to drive customer satisfaction, retention, and expansion within high-value portfolios.
Experience
Customer Success Manager, Enterprise
Dec 2024 — Present · Austin, TX, US
Q1: 100% GRR attainmentQ2: 100% GRR attainmentQ3: 100% GRR attainmentManage $3.5M ARRSpecialized Industries- Healthcare (Veterinarian, Dental, Imaging)- Property- Storage
Education
California State University San Marcos
Bachelor's degree, Mass Communication/Media Studies
2014 — 2018
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