Bradley Collins

About Bradley Collins

With over 8 years of experience in the restoration industry, I am the CEO of Bio-Ready Restoration, a company that specializes in water, fire, mold, and biohazard cleaning services. I lead a team of highly trained and certified professionals who provide top-notch restoration solutions that bring peace of mind to homeowners and businesses. Whether it is restoring properties or relationships, my mission is to deliver efficient, reliable, and quality-driven results that exceed client expectations. I utilize cutting-edge technology and industry best practices to mitigate damage, remove contaminants, and restore properties to their pre-loss condition. I also foster strong partnerships with insurance providers, contractors, and industry professionals to streamline the restoration process and ensure seamless coordination. I am passionate about staying ahead of industry trends and enhancing my knowledge and skills. I actively participate in training programs, conferences, and ongoing education to learn new techniques, methods, and standards. I also mentor and coach my staff to develop their potential and performance. I invite you to connect with me if you are seeking a dedicated partner for your property restoration needs.

Experience

1. Patient Relations Advisor

   UNC Health

   Mar 2021 — Present · Chapel Hill, NC, US

   Manages patient relations issues and provides direction to managers and employees. This includes coaching employees, supervisors, and managers in the resolution of patient relations issues and associated documentation. Assists managers with the development of responses and service recovery, responds to patient complaints, assists with diffusing conflict and brings resolution to issues in a timely manner. •Conduct fair, effective and efficient investigations into allegations by determining the appropriate investigatory approach, analyzing the information obtained to reach reasonable conclusions, and developing the appropriate responses. •Assesses data from patient relations issues to identify themes within departments or divisions and recommends proactive solutions to positively affect work environment and company results. •Provides analytical support on ad hoc reports or requests. Handles reporting strategy work and ad hoc reporting requests.•Assists with program and project assignments working collaboratively as appropriate to accomplish patient relations analysis. • Keep Leadership informed of project(s) status and any potential problems or political concerns.

Education

• Campbell University, Lundy-Fetterman School of Business

  Bachelor's degree

  2013 — 2016