Bradley Bosson
Net Promoter System (Nps) Design Lead @汇丰
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WORK HISTORY
Net Promoter System (Nps) Design Lead @汇丰
London, GB
EDUCATION
Cranfield University
Msc, Retail and Digital Banking
The University of Sheffield
Bachelor's degree, History, Second-Class Honours, Upper Division (2:1)
The University of Sheffield
Master of Arts (M.A.), HISTORY, Pass with Merit
ABOUT BRADLEY BOSSON
Retail Banking professional currently working in Customer Experience for HSBC Group, specialising in Net Promoter System and activating customer feedback across the organisation to support the identification of initiatives for CX improvement. I have experience across multiple areas of Retail Banking including: Wealth Management, Insurance, Distribution, Incentives and Credit Management. My previous roles have developed numerous skills ranging from performance/cost management through to strategy and planning. I am especially interested in customer research and how we can utilise insights to drive exceptional customer experiences; both in service delivery and propositional design.
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