Bradley Biddlecombe-Scott

Support Operations Manager @Sabio

Bristol, GB

Support Operations Manager for the Genesys Support Practice (UK)Team. With responsibilities including but not limited to- To drive service excellence across front line services with a strong emphasis on continual service improvement and industry best practice- Be accountable for the delivery of high quality, reliable, secure and performant IT services to our customers- Oversee and ensure adherence to policies, processes, procedures and best practice across Service Desk, Application Support and Infrastructure functions- Create, assess, and present relevant management information (MI) and reports that provide transparency, service insights and facilitate service improvement and investment planning- Provide leadership and management for Service Desk staff and Support Engineers- Work in close collaboration with different resolver groups, both internal and external, to achieve positive outcomes- Work collaboratively with IT and business project teams in support of strategic and operational objectives- Promote a culture of operational excellence, professionalism, and proactivity within your teams including personal development and performance management- Maintain and support information security standards - Ensure the team is cohesive both collectively and as individuals, focused on providing the highest standards of service to users both in the technology they use and the day to day support they receive

City Of Norwich School - Sixth Form

A Levels

Long Stratton High School

High School