Brad Ketelaars
Senior Manager of Customer Success @Pearson
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WORK HISTORY
Senior Manager of Customer Success @Pearson
London, ON, CA
I lead a team of skilled Customer Success and Digital experts dedicated to assisting faculty in higher education with the integration of cutting-edge digital solutions into their courses.Team responsibilities include: • Assisting sales representatives in closing new business • Ensuring strong client retention rates and building lasting relationships • Troubleshooting technical issues• Overseeing implementation and course design • Supporting integrations and technical reviews• Staying current on industry trends • Driving customer support and success initiatives • Providing exceptional service to help clients achieve their educational goals
EDUCATION
Western University
Honors Degree, Human Geography
University of Fredericton
Master of Business Administration (MBA), Innovation Leadership
Fanshawe College
Post Graduate Diploma, Public Relations, Advertising, and Applied Communication
SKILLS
ABOUT BRAD KETELAARS
Inclusive and collaborative sales leader providing effective direction and coaching for solution engineers and sales representatives. Skilled technical presenter with over 20 years of experience selling digital solutions and building strong customer relationships for large B2B organizations. Relied on by senior leadership to develop tactical plans that resolve complex negotiations. Exceed sales targets each year through thoughtful team development and motivational leadership. Quickly adapt to new products by staying on the front line of emerging technologies.Specialties Include: Leading Solutions Engineering Teams, Strategic Program Management, Sales Presentations, Sales Strategy, Sales Management, SAAS / Technology Sales and Support, Customer Success, Product Training, Implementation Planning and Support, Educational Technology Sales, Product Integrations, Process Implementations, Timely Customer Service and Support.
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