Brad Hove

About Brad Hove

As a dynamic and passionate Senior Director of Product Management at Best Buy, I bring energy and innovation to everything I do. With nearly two decades of experience, I thrive on transforming technology capabilities to deliver intended outcomes that drive business value through changes in human behavior. My expertise in both In-home Fulfillment and repair technologies allows me to lead with vision and strategy, ensuring seamless and efficient processes.I oversee all aspects of in-home order fulfillment and repair, including availability, scheduling, routing, dispatching, final mile transportation, and driver application experience. For repair, I manage self-services, intake, triage and routing, repair processing, and the reunion of the repair and customer. Additionally, I lead technology initiatives for repair services, enhancing operational efficiency and elevating customer satisfaction.What fuels my drive? It’s the synergy of a high-performing team united by a common goal: exceeding customer expectations and fostering innovation in order and repair processes. My approach is rooted in aligning fulfillment and repair strategies with broader business priorities, ensuring we not only meet but surpass our targets. By focusing on delivering outcomes, I aim to implement changes in human behavior that significantly impact financial results.I have been involved with all aspects of omnichannel retailing, including technology, operations, reporting and analytics, and business capabilities. This comprehensive experience allows me to approach challenges holistically and deliver robust solutions.Beyond the technical and strategic aspects, I am committed to annual budget planning and defining clear outcomes and business results for my portfolio. My leadership style is vibrant and collaborative, and I always aim to inspire and empower my team to reach new heights.Let’s connect and explore how we can drive transformative change together!

Experience

1. Head of Product

   Best Buy

   Sep 2025 — Present · Minneapolis, MN, US

   Accountable for defining product strategy across Best Buy\'s supply chain and fulfillment capabilities—from inventory forecasting through final mile delivery. Leading teams across Warehouse Capabilities, Transportation, Order Sourcing, and Order Management to drive enterprise-aligned outcomes.

Education

• Bethany Luthern College

  AA, General Studies

  1999 — 2001

• Minnesota State University, Mankato

  Bachelor of Science (BS), Management Information Systems, General

  2001 — 2004

Skills

• Solution Architecture
• Business Analysis
• Sdlc
• Enterprise Architecture
• Order Management
• Requirements Analysis
• IT Strategy
• Soa
• Multi-Channel Retail
• User Experience
• Business Intelligence
• Sterling Commerce
• Order Fulfillment
• Experienced Business Analyst
• Functional Specifications
• Retail Sales
• Manage Complex Projects
• Business Process
• Project Management
• Strategy
• Leadership
• Requirements Gathering