Brad Hirsch
General Manager @Hollywood Casino Toledo
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WORK HISTORY
General Manager @Hollywood Casino Toledo
Toledo, OH, US
EDUCATION
Miami University
Bachelor's Degree, Psychology
Vanderbilt University Owen Graduate School of Management
Master of Business Administration (M.B.A.), Brand Management & Corporate Strategy
Pepperdine University Graduate School of Education and Psychology
Master's Degree, Clinical Psychology
SKILLS
ABOUT BRAD HIRSCH
Mr. Hirsch serves as the General Manager for the Hollywood Casino Toledo. The property is part of Penn National Gaming which operates 43 gaming and racing facilities. Mr. Hirsch\'s progressive trajectory in senior leadership roles in service operations has included opening a new casino which achieved $260 million in revenue during the first year of operations, oversight for multiple areas of operations (including gaming, hotel, food & beverage, continuous improvement, marketing, and finance), leading a Lean transformation across multiple sites, and a successful execution of a $8.5 million casino redevelopment project. Mr. Hirsch has proven success as a senior leader in corporate, regional and field-operational roles. He possesses continuous improvement experience consistent with Lean methodologies and his experience with Lean transformation is documented in a business case published by Harvard Business Publishing. Mr. Hirsch has a passion for customer service and has led the installation of best-in-class service strategies, measurement systems, and tactics for 6 acquired businesses in the casino industry. Specialties: Casino Operations, Hospitality Operations, Lean Transformation, & Change Management.
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