Brad Hirsch
General Manager at Hollywood Casino Toledo
- Role
- General Manager at Hollywood Casino Toledo
- Location
- Toledo, OH, US
- LinkedIn followers
- 500 followers
About Brad Hirsch
Mr. Hirsch serves as the General Manager for the Hollywood Casino Toledo. The property is part of Penn National Gaming which operates 43 gaming and racing facilities. Mr. Hirsch\'s progressive trajectory in senior leadership roles in service operations has included opening a new casino which achieved $260 million in revenue during the first year of operations, oversight for multiple areas of operations (including gaming, hotel, food & beverage, continuous improvement, marketing, and finance), leading a Lean transformation across multiple sites, and a successful execution of a $8.5 million casino redevelopment project. Mr. Hirsch has proven success as a senior leader in corporate, regional and field-operational roles. He possesses continuous improvement experience consistent with Lean methodologies and his experience with Lean transformation is documented in a business case published by Harvard Business Publishing. Mr. Hirsch has a passion for customer service and has led the installation of best-in-class service strategies, measurement systems, and tactics for 6 acquired businesses in the casino industry. Specialties: Casino Operations, Hospitality Operations, Lean Transformation, & Change Management.
Experience
General Manager
Apr 2021 — Present · Toledo, OH, US
Education
Miami University
Bachelor's Degree, Psychology
1990 — 1994
Vanderbilt University Owen Graduate School of Management
Master of Business Administration (M.B.A.), Brand Management & Corporate Strategy
2001 — 2003
Pepperdine University Graduate School of Education and Psychology
Master's Degree, Clinical Psychology
1994 — 1996
Skills
- Gaming Industry
- Forecasting
- Leadership
- Hotel Management
- Casino
- Leadership Development
- Process Improvement
- Budgets
- Employee Engagement
- Healthcare
- Hospitality
- Resorts
- Management
- Team Building
- Operations Management
- Senior Executive Leadership
- Hiring
- Strategy
- Project Management
- Food & Beverage
- Customer Service
- Green Belt
- Service Operations
- Lean Manufacturing
- Marketing Strategy
- Hospitality Industry
- Strategic Planning
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