Bradford Huckins
Sr Process Improvement Manager @PNC
Tempe, AZ, US
EMAILS
b••••••••@pnc.com
MOBILE NUMBERS
+14•••••••42
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WORK HISTORY
Feb 2022 — Present
Sr Process Improvement Manager @PNC
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EDUCATION
2013 — 2014
Grand Canyon University
Master's degree, Business Administration and Management, General
2009 — 2012
University of Phoenix
Bachelor of Business Administration (BBA), Project Management
SKILLS
Strategic PlanningAnalyticsContact CentersProject ManagementLeadershipTeam LeadershipLeadership DevelopmentOperations ManagementProcess ImprovementQuality AssuranceCall CentersManagementTeam BuildingCrmCustomer ServiceTrainingCustomer SatisfactionBusiness Process ImprovementCustomer Relationship Management (Crm)
ABOUT BRADFORD HUCKINS
Experienced corporate call center leader including analytics, collections, customer service, information technology, operations management, project management, quality assurance and training. Education includes bachelors of business administration with concentration in project management as well as an MBA.
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