Brad F.

About Brad F.

US Army veteran with 28+ years of global IT leadership, I specialize in aligning technology with business objectives to drive growth, operational efficiency, and digital transformation. My expertise spans IT strategy, enterprise service management, infrastructure, security, and cost optimization, delivering measurable business impact across multiple industries.I have led large-scale IT operations, vendor negotiations, and enterprise-wide transformations, optimizing technology investments, generative AI advocate, and ensuring seamless, secure, and scalable IT environments. With a business-first mindset, I focus on enhancing IT agility, driving automation, and implementing governance frameworks that improve service delivery and organizational performance. Key Areas of Expertise:🟣 Generative AI Enablement & Training – Championing generative AI adoption through formal learning, hands-on experience with ChatGPT and CoPilot, and team enablement to drive innovation and enhance performance.🟣 IT Strategy & Digital Transformation – Aligning technology with corporate goals to drive innovation.🟣 IT Operations & Service Management – Leading global teams in IT infrastructure, support, and cybersecurity.🟣 Budget & Vendor Management – Optimizing multi-million-dollar IT spend and strategic partnerships.🟣 Enterprise IT Governance & Compliance – Strengthening risk management, security, and regulatory alignment.🟣 Agile, ITIL & ITSM Leadership – Improving IT service delivery with a 94% sprint completion rate.🟣 Team Leadership & Executive Collaboration – Building high-performing teams and bridging IT with business needs.Throughout my career, I’ve driven cost savings, IT consolidation, and technology innovation while mentoring teams and leading transformational initiatives that scale business operations. I thrive in environments where technology is a catalyst for success, ensuring IT delivers tangible value and long-term impact.

Experience

1. Director of Technology Operations

   PatientPoint®

   Apr 2023 — Present · Cincinnati, OH, US

   Lead enterprise IT strategy across infrastructure, service management, network, telecom, and support operations. Oversee multi-million-dollar IT budgets, driving cost optimization, vendor negotiations, and strategic investments. Develop and implement ITSM best practices (Incident, Change, Asset Management) to enhance service delivery. Align IT operations with business needs, providing data-driven insights and value-added reporting. Improve IT security and compliance, integrating governance frameworks and risk management strategies. Drive Agile & ITIL adoption, increasing efficiency, collaboration, and IT responsiveness. Mentor and lead cross-functional teams, fostering a culture of innovation, accountability, and performance.With a customer-centric mindset, I continue to leveraging technology to enhance PatientPoint’s mission, ensuring IT delivers tangible business value while maintaining innovation, security, and operational excellence.

Education

• RETS

  Introduction to Cloud Computing

  2016 — 2016

• LexisNexis

  Six Sigma Yellow Belt

  2017 — 2017

• U.S. Air Force Training

  Computer Communications

  1998 — 1998

• U.S. Air Force Training

  Fiber Optics Concepts and Fundamentals

  1998 — 1998

• Xavier University

  M.B.A., Executive MBA Program - Williams College of Business

  2005 — 2007

• Harvard Business Publishing

  Management Essentials

  2015 — 2015

• U.S. Air Force Training

  LAN Concepts and Fundamentals

  1998 — 1998

• ITSM Academy

  ITIL Foundations Training

  2013 — 2013

• Cincinnati State Technical and Community College

  Associates, Computer Communications

• University of Phoenix

  BSIT, Information Technology Management

Skills

• Troubleshooting
• IT Service Management
• Change Management
• Virtual Machines
• Windows Server Refresh Process - Ge
• Program Management
• Computer Network Operations
• Citrix
• Infrastructure
• Network Administration
• Project Management
• Service Delivery
• Process Improvement
• Project Delivery
• Wan
• Teaching
• Vendor Management
• Unix
• Windows Server
• Hardware
• Cisco Technologies
• Leadership
• Operating Systems
• Networking
• Hp
• Itil Process
• Computer Hardware
• Wireless Networking
• Oracle Application Server
• Esxi
• Vmware
• Ms Project
• Visio
• Vmware Esx
• Security
• Teamwork
• Cisco
• Itil
• Staff Mentoring