Braden Travers

Product Manager @Capital One

McLean, VA, US

Product Manager (CSPO / CSM) Leads multiple distributed agile developer teams delivering cloud based data platform and API improvements, setting and achieving success metrics via a CI/CD strategy using OKRs, KPIs, and milestone based roadmaps- Leads team that researched, tested, then scaled deployment of new serverless infra (AWS Fargate) which reduced maintenance and increased deployment speed by ~20% saving $11MM+ annually- Conducted client/user research to create tailored API solutions resulting in successful early onboarding of 4 new internal clients: payments, contact center UI, online UI, and automated phone system - Identified unnecessary / arbitrary technical uniqueness and influenced customers, tech partners, and senior leadership to adopt an alternative, consolidated solution resulting in $5.5MM+ savings- Developed onboarding routines and provides strategic oversight to 3+ junior Product Managers drastically reducing new associate onboarding and resulting in 2 internal promotions Technical Project Manager Successfully led technical enterprise wide agile and waterfall projects connecting multiple work streams: Direct Mail Acquisitions, Customer Management - Credit Upgrades, Customer Credit Profile Modeling- Led technical project data modeling customer credit profile modeling annually gaining ~$250MM NPV- Increased Walmart partnership acquisitions through direct mail campaigns by 8%+ month over monthContact Center Operations Manager Simultaneously managed 5+ highly regulated inbound/outbound call center and offline back-office teams of 35+ FTE, owned key processes, and supported internal and external customers and/or third party agencies- Increased performance results by 15%+ in: Loss Mitigation, Partnerships, and Credit Bureau Reporting- Created universal performance metrics adopted by multiple departments and won 3 leadership awards

Virginia Commonwealth University

Bachelor of Science - BS