Braden Cundiff

About Braden Cundiff

I believe the most meaningful work happens when teams focus on solving the right…

Experience

1. Customer Success Lead

   Bloomfilter

   Jul 2025 — Present · Chicago, IL, US

   As the Customer Success Lead at Bloomfilter, I act as the strategic partner and primary point of contact for our customers from onboarding through adoption and growth. My focus is on building trusted relationships, driving measurable value, and making sure our clients unlock the full potential of Bloomfilter’s AI-driven process mining platform.I collaborate closely with product and engineering teams to channel customer feedback into roadmap decisions and feature prioritization, always ensuring the voice of the customer is represented internally. Whether it’s guiding a team through their first implementation or helping scale usage across an enterprise, I’m committed to delivering real-world impact to software teams.At the heart of what I do is a passion for operational excellence, customer advocacy, and helping organizations achieve faster, more transparent software delivery.

Education

• Indiana University Bloomington

  Bachelor of Arts (BA) Secondary Education and Teaching

  2006 — 2010

• Indiana University Bloomington

  Master of Science (MS) Instructional System Technology

  2011 — 2013

Skills

• Interviews
• Agile Methodologies
• Management
• Team Building
• Curriculum Design
• Research
• Customer Service
• Certified Scrum Master Csm
• Editing
• Certified Scrum Product Owner Cspo
• Analysis
• Writing
• Teaching
• Workshop Facilitation
• Instructional Design
• English
• Scrum