Brad Copeland
- Role
- Director - Tech Support at Answers Etc
- Location
- Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Brad Copeland
Results-driven technical leader with 25 years of experience managing accounts…
Experience
Director - Tech Support
Jun 2007 — Present
Manage a team that provides customer service and all troubleshooting for Answers Etc. clients. Manage installation, implementation, support and maintenance of customer computer systems, networks, and applications. Managing the technical, and production departments; Develop and maintain service knowledge database; Full supervisory oversight and development and coaching of employees, and handling of other administrative processes; Maintain, utilize, and support remote diagnostics.Ongoing development of the technician’s skills and knowledge.Maintaining a top notch call center that runs with productivity and efficiency.
Skills
- Software Installation
- Business Strategy
- System Administration
- Strategic Planning
- Firewalls
- Xp
- Windows Xp
- Computer Hardware
- Microsoft Expression
- Management
- Windows 7
- Xml
- Sql
- IT Operations
- Security
- Software Documentation
- Windows Server
- Technical Support
- Windows
- System Deployment
- Customer Service
- Html
- Databases
- Customer Relationship Management (Crm)
- Leadership
- Team Building
- Project Management
- Business Development
- Call Centers
- Disaster Recovery
- Troubleshooting
- Help Desk Support
- Crm
- Microsoft Office
- Vb.net
- Customer Satisfaction
- Integration
- Customer Support
- Networking
- Project Planning
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