Brad R Biagi
Senior IT Manager at First American
- Role
- Senior Manager, IT Service Desk at First American
- Location
- Santa Ana, CA, US
- LinkedIn followers
- 500 followers
About Brad R Biagi
Accomplished, results-oriented leader offering over 15 years of…
Experience
Senior Manager, IT Service Desk
Jan 2015 — Present · Santa Ana, CA, US
2017 HDI Service Improvement Award Winner 2020 HDI Best Service & Support Team Award2020 HDI Best Use of Technology Award2020 Benchmarked as a World Class Service DeskLead, manage and direct technical and customer support to internal and external employees across the enterprise in a 24x7, worldwide operation that provides seamless, transparent, and strikingly impressive service delivery. Responsibilities:Orchestrated creation of new IT Service Desk Training program to increase training efficiency, growth and development, and reduce new hire turnover.Planned, developed, and coordinated a process that restructured multiple Help Desk teams into one IT Service Desk, improving efficiency, effectiveness, and accuracy.Implemented and organized Click to Chat; an alternative channel supported by the IT Service Desk, and available to customers. I am also managing a project to deploy a Virtual Assistant (ChatBot) to my organization.
Education
California State University-Dominguez Hills
None
2000 — 2003
Yakima Valley Community College
AA
1998 — 2000
University of Phoenix
Bachelor of Science
2004 — 2006
University of Phoenix
Master of Business Administration (MBA)
2006 — 2013
Skills
- Management
- Team Building
- Project Management
- Microsoft Office
- Training
- Customer Satisfaction
- Customer Service
- Process Improvement
- Integration
- Leadership
- Team Leadership
- Information Technology
- Cross-Functional Team Leadership
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.