Brad Richardson
Director of Operations @Supreme Optimization
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WORK HISTORY
Director of Operations @Supreme Optimization
As the Director of Operations at Supreme Optimization, I lead and evolve the agency’s operational backbone, ensuring scalable, efficient, and data-driven service delivery across all departments. I oversee core systems, capacity planning, performance reporting, and cross-functional workflows to align client delivery, HR, Finance, and executive leadership.I partner closely with department heads and sister agencies to standardize processes, optimize resourcing, and ensure operational readiness from sales through delivery to finance. In this role, I own and enhance the agency’s operational platforms, mitigate risks across staffing and data quality, and continuously evolve how the agency scales.I also lead key people operations initiatives in collaboration with HR—driving hiring plans, onboarding and offboarding workflows, performance cycles, and cultural programs that reinforce a high-performing, values-driven environment.
EDUCATION
Brock University
Bachelor of Arts (B.A.), English Language and Literature, General
Niagara College
Post-Graduate Public Relations Certificate, Public Relations, Advertising, and Applied Communication
SKILLS
ABOUT BRAD RICHARDSON
The best results come from a team\'s creative solutions resulting from careful planning, research, and awareness of the stakeholder\'s needs and goals.Top Accomplishments: Creating processes and systems to help Caseo LTD better serve its clients Working with Caseo LTD and Fresh Crowd to create Merged Media Planning and executing a Toronto film and music festival weekend with the MINT Festival Developing and implementing multiple communications plans for Locasphere Creating and managing a website and social media channels focused on children\'s literacySpecialities: Time Slicing & Prioritizing Stakeholder Communications Cross-departmental Collaboration Process Development Team & Project Management
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