Brad Abplanalp

About Brad Abplanalp

Dual backgrounds in biology and entrepreneurship. Experience with working in…

Experience

1. Technical Support Specialist

   Beckman Coulter Diagnostics

   Feb 2018 — Present

   Primary Duties and Responsibilities: Fielding Customer Calls to Facilitate 24/7 Support Function. Through telephone and electronic (i.e. email) technology provide resolutions on Hardware, Software, Assay and Training related calls from existing customer base. Measured on ability to work efficiently and resolve customer issues using the most cost effective solution. Triage general inquires across other Beckman Coulter functions. Assign calls to field service when unable to resolve over the phone. Utilize remote diagnostics to proactively monitor instruments against potential issues. Analytics/Administrative: Collect and analyze data and classify complaints according to FDA requirements Capture and document all aspects of the customer interactions/issues into Oracle database.

Skills

• Biochemistry
• Writing
• Science
• Mri
• Fluorescence Microscopy
• Animal Behavior
• Plant Identification
• Data Analysis
• Wildlife Conservation
• In Vivo
• Public Speaking
• Rna Isolation
• Microscopy
• Mice
• Cell Culture
• Birds
• Electron Microscopy
• Research
• Molecular Biology
• Western Blotting
• Fish
• Cell Counting
• Microsoft Excel
• Pcr
• Protein Expression
• Compass
• Molecular Cloning
• Scientific Writing
• Animal Models
• Electroshocking
• Aseptic Technique
• Data Entry
• Physiology
• Protein Purification
• Confocal Microscopy
• Rats
• Ecological Niche Modeling
• Experimental Design
• Bloodborne Pathogens
• Animal Work