Brad Yates

Experience

1. Director - Business Support Services

   MasterBrand, Inc.

   Jul 2014 — Present

   Responsible for reporting, training, project management and continuous improvement activities for the Customer Service and Business Support division of MBCI. My group is also responsible for lease management/facility support for all non-manufacturing facilities, supporting our legal team on builder channel litigation cases, maintaining state/local level licensing, and builder contract reviews. Selected accomplishments include- Establishing the PMBOK project lifecycle model with in the department. Deployed a low-cost tracking and collaboration tool called Smartsheet to help better track progress and address risk areas. This roll out has allowed us to better identify resource constraints and do a better job of project selection. It also helped greatly reduce projects that have moved into the initiate stage only to be held for long periods of time due to these types of constraints- Developing the strategy for the Customer Service training department. This included launching process for evaluating needs, replacing 100% facilitated training to subject-based curricula (white paper, e-learning, facilitated), tracking and reporting, and stakeholder reviews. Heavy emphasis on developing trusted guides for our customers while being good stewards of our company’s success- Lead department efforts in replacing our ERP system at two of our divisions. This included resource planning, processes re-engineering, project plans, ensuring alignment across all departments, and leveraging best practices to align to a common design module for future roll-outs to other divisions- Recipient of the 2018 Presidential Leadership Award for efforts associated with the ERP roll out at our Canadian facility.

Skills

• Microsoft Office
• Call Centers
• Vendor Management
• Inventory Management
• Leadership
• Process Improvement
• Six Sigma
• Operations Management
• Training
• Lean Manufacturing
• Project Management
• Manufacturing
• Sales
• Trade Shows
• Customer Satisfaction
• Sales Management
• Business Process Improvement
• Account Management
• Purchasing
• Forecasting
• Customer Service
• Team Building
• Sales Operations
• Pricing
• Continuous Improvement
• Strategic Planning
• Cross-Functional Team Leadership