Brad Steele
Deputy CTO for Emerging Services EOTSS
- Role
- Deputy CTO for Emerging Services Eotss at Commonwealth of Massachusetts
- Location
- Providence County, RI, US
- LinkedIn followers
- 500 followers
About Brad Steele
Senior Director of Unified Communications @ Commonwealth of MA | IPT CertifiedSenior Director of Unified Communications @ Commonwealth of MA | Telephony, VoIP, Contact CenterWith over 15 years of experience as the Senior Director of Unified Communications for the Commonwealth of Massachusetts, I lead the efforts to reduce the total cost of ownership for various communications platforms, including telephony, VoIP, contact center, and mobility. I manage the engineering, operations, and architecture staff, and oversee the design, development, and implementation of a Unified Communications road map for the Commonwealth of Massachusetts. Most recently overseeing the migration of all Enterprise Telephony and Consolidated Contact Center solutions to the cloud. Implementing IaaS, SaaS, and PaaS solutions for the Executive Department.I have a strong technical background and a proven track record of delivering quality solutions and services to meet the diverse needs of the state agencies and the public. My specialties include cloud based telecommunication systems and contact center management, videoconferencing, and mobility. I also have extensive experience in designing and programming advertising and entertainment graphics for the Daktronics message boards at Gillette Stadium, where I have worked for 31 years as an electronic messaging center controller. I am passionate about creating an exciting and engaging atmosphere for the stadium events, and contributing to the brand and reputation of the teams and the venue.
Experience
Deputy CTO for Emerging Services Eotss
Oct 2025 — Present · Boston, MA, US
Education
Community College of the Air Force
Computer Technology/Computer Systems Technology
2006
Fisher College
Associate of Science, Computer Technology
2003 — 2006
Northeastern University
BS, Management
2008 — 2010
Skills
- Telephony
- Qos
- Avaya
- System Administration
- System Deployment
- Servers
- Crm
- Network Security
- Disaster Recovery
- Professional Services
- Mpls
- Virtualization
- Cti
- Hardware
- Solution Selling
- Networking
- Unified Communications
- Switches
- Tcp/Ip
- Management
- Voip
- Data Center
- Software Installation
- Security
- Firewalls
- Ivr
- Cloud Computing
- Managed Services
- Call Center
- Call Centers
- Ip
- Integration
- Network Engineering
- Isdn
- Network Design
- Cabling
- Wireless
- Frame Relay
- Sip
- Voice Mail
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