Brad Smith
Property Support Manager @Stonegate Group
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WORK HISTORY
Property Support Manager @Stonegate Group
Solihull, GB
Property Support Manager with accountability for a multi-million pound reactive maintenance budget, ensuring pubs remain safe, compliant and fully trading. I lead Property Support, Helpdesk, Utilities and Welcome teams, driving consistent service delivery, continuous improvement and effective change management at scale. I work closely with senior stakeholders and 100+ maintenance contractors, set clear KPIs across core systems, and focus heavily on developing managers to increase team capability, pace and output.
ABOUT BRAD SMITH
I’m a people-focused leader with 10+ years’ experience guiding teams across Customer Service, Sales and Property, helping them deliver results at scale while keeping work engaging and meaningful. I thrive on driving change and continuous improvement, finding better ways of working, and supporting managers to grow and lead their teams with confidence.I believe the best outcomes come from energised, empowered people, and I love creating clarity, momentum, and a sense of purpose so teams can truly excel.
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