Brad Sicchitano
Customer Success Manager @ Forrester | Customer Relationship Management (CRM)
- Role
- Customer Success Manager at Forrester
- Location
- Norfolk, MA, US
- LinkedIn followers
- 500 followers
About Brad Sicchitano
As a Customer Success Manager at Forrester for over six years, I specialize in enhancing client relationships by aligning their business goals with Forrester\'s solutions. Our team implements tailored engagement strategies to promote strong renewal rates, deepen account integration, and identify opportunities for growth. My expertise in CRM and client advocacy ensures we deliver measurable outcomes that reflect the priorities of our clients. Recognized as a Forrester CX Champ, I leverage advanced methodologies, such as journey mapping and ROI storytelling, to create impactful engagement strategies. Using data-driven insights, our team measures and communicates value while fostering collaboration across departments. This approach supports a shared mission of empowering organizations to achieve sustainable business growth and long-term success.
Experience
Customer Success Manager
Mar 2019 — Present · Cambridge, MA, US
Winner\'s Circle Qualifier 2023I am a client advocate who drives strong renewal rates and higher wallet share, generating additional enrichment opportunities.* Enhance the relationship health of the premier vendor’s client post-sale by deeply integrating into the accounts to foster high engagement.* Act as a client advocate, promoting strong renewal rates and increased enrichment by understanding the client’s business initiatives and aligning them with Forrester’s portfolio of products and services.* Create, execute, and deliver a strong client engagement strategy informed by the client executive’s overall account strategy. This includes the execution of services provided to the client, formal and informal client check-ins, onboarding, partnership reviews, and delivery of other value-added services based on the mutually agreed-upon engagement plan with the client.Collaborate with the client executive on the account strategy and utilize team members\' support to maximize impact on client engagement and value while efficiently managing the account. Regularly meet to review account health, capture value, assess engagement levels, and identify potential new opportunities for enrichment. Manage the quality and timely delivery of products or services by collaborating with relevant ecosystem partners in product, research, and consulting to ensure client success metrics are met and value is optimized.Forrester helps organizations grow by fostering customer obsession, enabling them to place the customer at the core of leadership, strategy, and operations. Becoming a customer-obsessed organization requires change—it demands boldness.
Education
NOLS
Outdoor Educator's Course
Boston College
Master of Education (M.Ed.), Educational Leadership and Administration, General
Colby College
Bachelor of Arts (BA), American Studies
Belmont Hill School
HS Diploma
Skills
- Enrollment Management
- Staff Development
- K-12
- Admissions
- Educational Consulting
- Literacy
- Classroom Management
- Community Outreach
- Differentiated Instruction
- Curriculum Design
- Tutoring
- Lesson Planning
- Curriculum Development
- Classroom
- Public Speaking
- Educational Leadership
- Teaching
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