Brad Self

About Brad Self

Empowering Training Program Manager with 9+ years of experience in corporate learning and development. I help companies build engaging training programs that enhance team performance, streamline processes, and improve customer experiences.Some examples include:• Led a team of eight instructional designers at Digital Realty, establishing quality and accessibility standards while managing large-scale training projects for ServiceNow and Salesforce.• Designed instructional content for global support advisors at Electronic Arts, covering Salesforce, product knowledge, soft skills, and technical troubleshooting.• Developed and facilitated AppleCare Mentor training programs at Apple, coaching trainers and enhancing new hire onboarding for technical advisors.I get excited about opportunities where I can innovate learning strategies, develop high-impact training programs, and support teams in reaching their full potential.

Experience

1. Owner Travel Agent

   Bloom & Co. Travel Booking Llc

   Nov 2025 — Present · Lago Vista, TX, US

   Founded and operate a boutique travel-planning agency delivering calm, highly personalized travel experiences for clients seeking expert guidance without pressure or upsell tactics.Key responsibilities & accomplishments include:• Design and manage end-to-end travel itineraries including cruises (ocean & river), all-inclusive resorts, European tours (with a specialization in Ireland), and ski travel• Serve as the primary client advisor, providing white-glove planning, vendor coordination, and proactive problem-solving from initial consultation through post-travel follow-up• Built the agency from the ground up, including LLC formation, banking, insurance, compliance, vendor onboarding, and host-agency affiliation• Developed brand strategy, messaging, and digital presence across website, email, and social platforms to support long-term growth and client trust• Partner with preferred suppliers to secure competitive pricing, amenities, and value-added benefits for clients• Educate clients on travel logistics, destination options, and risk considerations to ensure confident, well-informed decisions• Balance entrepreneurial leadership with hands-on client service, acting as strategist, marketer, advisor, and operations leadFocus: Thoughtful planning, exceptional service, and travel experiences that feel supported rather than sold.

Education

• Western Governors University

  Bachelor of Business Administration - BBA, Business Administration and Management, General