Brad Krivelow

About Brad Krivelow

As an Information Technology Engineer at Pearl Health, I bring over three years of experience driving operational efficiency, enhancing security, and empowering team productivity. My role focuses on leveraging AI-driven automation to streamline complex workflows, optimizing Jira and Confluence for operational excellence, and ensuring the organization maintains its HITRUST certification through robust IT controls and compliance documentation. Passionate about innovation and problem-solving, I specialize in implementing intelligent solutions that reduce manual effort and improve employee efficiency. By integrating advanced technologies and aligning IT strategies with organizational goals, I contribute to scalable and secure operations that support company growth.

Experience

1. Information Technology Engineer

   Pearl Health

   May 2022 — Present

   IT Operations & Automation Specialist: Driving organizational efficiency, fortifying security, and empowering employee productivity through innovative solutions.Key Contributor to HITRUST Certification: Play a pivotal role in maintaining the company\'s HITRUST certification, meticulously upholding and refining IT controls and documentation to ensure ongoing adherence to critical compliance standards.AI-Driven Automation Innovator: Leverage AI services to design, develop, and implement intelligent automations, significantly reducing manual effort and enhancing employee efficiency across diverse operational tasks, from routine to complex.Jira & Confluence Optimization Expert: Resolve technical issues and manage service requests via Jira Service Desk, consistently meeting SLAs. Engineer and manage custom Jira Service Desk workflows, forms, and request types tailored to diverse departmental needs, while also developing and curating a comprehensive Confluence knowledge base to empower user self-service.Comprehensive User & Systems Management: Manage the full lifecycle of user accounts across Google Workspace and various SaaS platforms. Oversee and proficiently manage the macOS and iPadOS fleet using Kandji MDM, deploying applications, enforcing policies, and distributing critical updates.Proactive Security Management: Maintain robust endpoint security through Crowdstrike antivirus configuration and policy updates. Ensure secure network access by managing Perimeter81 VPN client configurations, and implement and manage Data Loss Prevention (DLP) security protocols using Nightfall to protect sensitive company data.Scripting & Process Improvement: Utilize Bash and Python scripting to automate IT tasks, improve system management, and enhance overall operational efficiency.Dedicated Multi-Tier Support: Provide comprehensive, multi-tier technical support to all employees, ensuring minimal disruption to business operations.

Education

• Southern New Hampshire University

  Master’s Degree, Cyber Security

  2016 — 2019

• Franklin Pierce University

  Bachelor’s Degree, Criminal Justice

  2008 — 2010

• University of Massachusetts Lowell

  Bachelor's Degree, Criminal Justice

  2010 — 2014

Skills

• Microsoft Office
• Campus Cafe
• Comptia a+
• Papercut
• Powerpoint
• Microsoft Excel
• Android
• Windows Remote Desktop
• Remote Desktop
• Google Groups
• Canvas
• Windows
• Mac Os
• Google Webmaster Tools
• Solarwinds
• Apple Remote Desktop
• Linux
• Laptops
• Ios
• Pdq
• Google Apps