Brad Epperson
Operations Supervisor | Account management, Contract Requirements, Customer Service Management
- Role
- Operations Supervisor at EMCOR Facilities Services
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Brad Epperson
At EMCOR Facilities Services, my leadership as Operations Supervisor for over four years has been pivotal in steering a hybrid team of 15 Real Estate Specialists. Our collective efforts manage over locations, consistently surpassing monthly KPIs and elevating customer service standards.Previously, as Service Supervisor, I honed my expertise in contract management and problem-solving, guiding my team to prestigious Summit Club achievements. This experience has ingrained a robust customer-centric approach and an unwavering commitment to operational excellence within me.
Experience
Operations Supervisor
Nov 2020 — Present · Cincinnati, OH, US
Autonomously manage day to day operations of government account with acquired clearance • Lead a hybrid team of 15 Real Estate Specialists across multiple states to effectively manage work orders submitted from over locations • Hire and train all new employees to provided SOP’s as tasked • Consistently outperform and exceed expectations by surpassing monthly KPI goals • Facilitate high level meetings and present monthly results to top leadership • Identify areas of improvement in customer service and implement strategies
Education
University of Cincinnati
Bachelor of Arts - BA, Organizational Leadership
2008 — 2012
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