Brad Damiano
- Role
- Senior Product Manager at Mission Lane
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Brad Damiano
My driver is ensuring that all customers, internal or experience, are delighted and…
Experience
Senior Product Manager
Oct 2022 — Present
Building off previous role within Payments, I continued to build leadership scope and direct more teams to build the Payments internal and external experience. Led 3 Engineering teams across - Payment Holds, Payment Customer Experience, Payment Back End KTLO Realized 12% roll rate reduction and 7% increase payer rate within delinquency population through front end experience changes Realized 4% growth in Autopay enrollments through front end experience changes Managed Junior Product Manager and coached multiple junior Product Managers for company growth
Skills
- Organizational Leadership
- Customer Satisfaction
- Active Directory
- Process Improvement
- Technical Support
- Software Installation
- Help Desk Support
- Reverse Engineering
- Computer Hardware
- Information Technology
- Customer Support
- Project Management
- Team Leadership
- Inventory Management
- Chrome Os
- Time Management
- Data Analysis
- Windows
- Testing
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