Brad Behlmer

Customer Service Representative @United Airlines

Chicago, IL, US

Customer-facing, frontline customer service agent; primarily boarding flights, handling baggage claims and accepting cargo.Received an award in 2018 as a top ten performing customer service representative, primarily based upon the testimonies of United Premier passengers at the top tier of the loyalty program. Perhaps it was my grace under fire that enabled me to provide exceptional customer service in less-than-ideal situations.The real trick in this game is to show the passengers that you value their time as much as they do. And the perception and value of time varies from place to place. Take for instance New York.Tailoring your message to your audience is primarily what I do in every aspect of my professional life. Understanding that audience is the key to mastering the art of empathy, as it relates to ones professional outcomes.

University of Wisconsin-Milwaukee

Bachelor's, Critical Media Studies