Benjamin Burke

About Benjamin Burke

A versatile, enthusiastic, and people-oriented professional with 10+ years’ of experience in highly customer-focused roles. Committed to driving customer satisfaction, retention & repeat business, leveraging a genuine passion for ensuring a seamless, memorable & comprehensive customer experience.Actively seeking an intellectually stimulating new opportunity to capitalize on my transferable experiences across customer service, new business development, coaching & mentoring, onboarding & offboarding, and business process improvements.Selected Career Highlights:• Led outreach efforts, establishing relationships with over 1600+ potential clients; achieved a record 80% conversion rate from leads to paying customers through leveraging consultative selling skills, persuasive email, and personable phone conversations.• Utilized full-service CRM and data analytics to monitor key metrics, business trends, marketing insights, client satisfaction, and ROI on a daily basis.• Praised by District Manager at MUV Fitness for outstanding leadership & people management skills; secured management promotion offer in 6 months.• Created and implemented feedback & improvement surveys to gauge client satisfaction, driving continuous value enhancement for clients; boosted client retention by 30% and improved onboarding efficiency by over 50% through driving continuous improvement.• Managed onboarding processes for 60+ clients, accurately handling paperwork, program orientations & employee profile setups on several systems.• Coordinated off-boarding procedures, conducted exit interviews, and ensured seamless client transitions out of programs, driving client satisfaction.• Prepared and delivered compelling presentations that led to a 50% markup in supplement sales within a two-month period.• Created & delivered over 10+ hours of engaging presentations for an online course/eBook, developing hands-on expertise in content development.• Successfully led a stretch project at AA Window & Gutter Cleaning; revamped reporting structure, saving hours and $221k+ in a fiscal year.• Trained & on-boarded new employees; built a welcoming company culture & optimized administrative efficiency to achieve full client rosters.• Highly enterprising and customer-focused; founded a successful solo venture from business inception to fulfillment in under two years.Please feel free to connect or get in touch; always open to discuss potential opportunities and grow my network.

Experience

1. Revenue Operations Manager Ii

   ZoomInfo

   Nov 2024 — Present · Vancouver, WA, US

   As a Revenue Operations Manager supporting the PreSales vertical at ZoomInfo, I focus on driving process automation and operational excellence across our Inbound/Outbound SDRs and Account Executives. Working closely with GTM leadership and cross-functional teams, I help enhance efficiency and streamline top-of-funnel processes. My goal is to simplify complex workflows, align systems, and deliver data-driven insights that directly support revenue growth. Through continuous process improvement and collaboration, I aim to optimize lead management and empower our sales teams to perform at their best.

Education

• Rain Forest International School

  GED

  2008 — 2012

• Multnomah University

  Bachelor of Arts (B.A.)

  2012 — 2016

Skills

• Flexible to Change
• Powerpoint
• Ideation
• Idea Generation
• Microsoft Office
• Developer
• Intellectually Curious
• Adaptability
• Customer Service
• Communication
• Positivity
• Communicator
• Leadership
• Empathy
• Biblical Studies
• Compassion
• Public Speaking
• Microsoft Word