Vicencio
Account Manager - Client Services @ GES | Customer Success, Employee Management
- Role
- Client Services Manager at GES - Global Experience Specialists
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Vicencio
As a Client Services Manager at GES - Global Experience Specialists, I oversee the execution of event sales and operations for a diverse portfolio of clients. I have over ten years of experience in the hospitality and events industry, with a proven track record of securing group/event bookings, maximizing revenue, and delivering exceptional customer service.I am passionate about creating innovative and memorable experiences for my clients, while ensuring profitability and strategic planning for my company. I have multiple certifications from Cvent, the leading event management software, which enable me to leverage the latest technology and best practices for event planning and execution. I am also proficient in event diagrams, billing reconciliation, staff management, and contract negotiation. I am always eager to learn new skills and explore new opportunities in this dynamic and exciting field.
Experience
Client Services Manager
GES - Global Experience Specialists
Jun 2023 — Present · US
Establish and retain long term relationships with business partners and leaders. • Primary point of contact and fulfill role in Show Planning process as required. • Understand various business models and requirements to add value to business objectives. • Maintain and grow sales by identifying cross-sell opportunities within established budget guidelines. • Analyze trends, growth and potential lost business and provide actionable recommendations.• Oversee the creation and approval of exhibitor service kits. • Coordinate with Marketing to ensure customers optimization of product and services.• Partner with internal organization team to define strategic plan and execute high performing show. • Manage projects involving complex work streams and cross-functional collaboration. • Develop project deliverables for graphic art and visual materials related to the tradeshow. • Conduct team developmental support regarding show planning and other professional growth. • Promote a positive, diverse, and inclusive corporate culture aligned with company values.
Education
University of Nevada-Las Vegas
Bachelor's degree, Public Administration
2010 — 2012
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