Bhupender Pal

About Bhupender Pal

I am a Senior SAP Delivery Executive and Enterprise Architect with over two decades of…

Experience

1. Program Director

   HCLTech

   Feb 2003 — Present · Oklahoma City, OK, US

   Senior Service Delivery Director managing and delivering IT Professional Services Staff and Projects with an focus on developing client relationships and establishing a “trusted adviser” role. Working continually to develop and strengthen the relationships held to create long partnerships through pro-active and personable interactions.Excellent ability to understand project requirements to the degree necessary to create a statement of work (engaging subject matter experts as required)Serving as the primary customer contact for all service interactions and managing customer expectations throughout the engagement life cycle.Working with primary client contacts and company leadership to identify additional consulting opportunities and increase penetration across all service offerings.Important KRA\'s•Drive adherence to the HCL project methodology. •Ensure quality delivery to customer requirements. •Manage project scope. •Effectively communicate issues in a technical manner to all clients. •Serve as Program or Project Manager for all applicable client engagements. •Addressing any personnel, delivery or other issues that may arise in an engagement •Providing project status reports, metrics, etc. •Dedication to customer service •Produce and maintain service improvement plans.•Manage contract renewal negotiations.•Ensure appropriate documentation is in place for specific support requirements.•Organize and chair monthly/quarterly service review meetings•Identify opportunities for growth and pass leads to a Client Solutions Director•Produce ad-hoc reports when required.•Navigate the customers organization to ensure strong relationships through business

Skills

• Program Management
• IT Operations
• Requirements Analysis
• Isu
• Sap Implementation
• Vendor Management
• IT Strategy
• Erp
• Consulting
• Management
• Project Management
• Pre-Sales
• Service Delivery
• Global Delivery
• Business Process
• Hands-on Technical Leadership
• Data Migration
• Enterprise Resource Planning (Erp)
• Integration
• Security
• Enterprise Software
• Enterprise Architecture
• Application Support Management
• IT Outsourcing
• Information Technology
• Resource Management
• Itil Certified
• Data Center
• Sap Netweaver
• Service Delivery Management
• Requirements Gathering
• Pmo
• Pmp
• Soa
• Unix
• Microsoft Sql Server
• Sap Erp
• Sdlc
• Project Delivery
• Software Project Management