Brian Smith
Demystifying the tech that companies need for better CX/UX experiences
- Role
- Drives Compliance Eliminates Noise Increases Revenue Mitigates Risk at NiCE
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Brian Smith
What we value and the way we engage has fundamentally changed — things no longer matter…
Experience
Drives Compliance Eliminates Noise Increases Revenue Mitigates Risk
Jan 2020 — Present
As Sr. Client Strategist, I help the modern contact center by enabling agents to have more, high-quality conversations with more of the people they want to be talking to in the first place. NICE not only helps our clients with the advantage of CX driven AI and agility in their omnichannel strategy, but delivers the bonus of battle-tested compliance tools with a 12-0 undefeated record in federal courts. This mitigates the #1 risk faced by outbound contact center\'s today, while also enabling exponential gains in revenue, recovery and operational efficiency.
Education
Ohio University
Bachelor of Science Communication, Communications Systems Management & Business Law
1992 — 1997
Skills
- Management
- Enterprise Software
- Sales Management
- Sales Process
- Data Center
- Direct Sales
- Strategic Planning
- Business Development
- Managed Services
- Sales Operations
- Sales
- Strategy
- New Business Development
- Solution Selling
- Leadership
- Cross-Functional Team Leadership
- Unified Communications
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