Bonnie Praksti
- Role
- Director, Customer Success at Microsoft
- Location
- Monroeville, PA, US
- LinkedIn followers
- 500 followers
About Bonnie Praksti
With over 20 years of experience in healthcare and technical organizations, I am a Director of Customer Success at Microsoft, where I lead strategic accounts in the health and life sciences sector. I hold a Master of Science in Health Informatics, and certifications as a Project Management Professional (PMP), Change Management Specialist (CMS), and Certified Scrum Product Owner (CSPO). My core competencies include developing and maintaining strong customer relationships and retention, driving digital transformation, leading customer-facing and internal technology teams, launching commercial technology products, and managing program and project milestones, forecasts, risks, issues, and resources. I also have expertise in change management, adoption, project awareness strategies, technical product demonstrations and solution implementations. My mission is to engage clients, internal stakeholders, and global partners to align on strategy, partner on goals and initiatives, set priorities and promote a culture of collaboration and continuous improvement.
Experience
Director, Customer Success
Aug 2023 — Present · Pittsburgh, PA, US
Education
Villanova University
Master Certificate in Applied Project Management
2016 — 2017
University of Illinois at Chicago
Master of Science - MS, Health Informatics
2011 — 2013
University of Pittsburgh
Bachelor's degree, Accounting and Business/Management
University of Pittsburgh
Bachelor of Science - BS, Business/Accounting
1984 — 1988
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