Bethanne Ponci

About Bethanne Ponci

Strategic and driven technology leader with passion and success evaluating and solving complex business and clinical challenges delivering scalable, efficient and cost effective systems and solutions. Relentless problem solver applying analytical, design and technical expertise.16+ years of extensive IT experience. Highly disciplined and savvy in healthcare environments. Analyzing, designing and implementing for over 300+ technology projects. Collaborative and team-focused executive. Keen ability to bridge technical and non-technical groups inspiring peak performance. Powerful communicator and influencer across diverse groups (executive, technical, physician, clinical, vendor) while achieving results.Known for quality execution. Proven track record planning and managing multi-million dollar projects incorporating best practice including requirements analysis, ROI analysis, costing and budgeting, project scheduling, compliance, testing, documentation and ongoing maintenance and support.

Experience

1. Integrated Services & Ancillary Applications Manager

   Enloe Health

   Mar 2022 — Present

   Direct Information Technology team focused on critical diagnostic service lines in 298 bed nonprofit Level II Trauma Center Hospital system. Includes inpatient and outpatient Radiology, Cardiology, Clinical Lab & Infection Control, overseeing corresponding Epic modules (Beaker, Radiant, Cupid, Bugsy, Bridges), 30+ ancillary applications & integrations for enhanced interoperability. Prioritize patient safety, regulatory compliance, provider satisfaction & financial stewardship while managing and maintaining software applications from vendor contracting thru coordination of installs and system upgrades. Foster team motivation and cultivate a customer-centric approach, ensuring effective collaboration with vendors and stakeholders-Successfully optimized Breast Imaging Center, brought in by IT leadership to mobilize post-go live escalation team, conducted onsite workflow evaluations identifying 100+ optimizations. Identified key integrations to aide workflow, sought and received project approvals stabilized environment ensuring exceptional patient care and provider satisfaction-Prioritize Business Continuity and Disaster Recovery by developing best practice application validation for planned and unplanned downtime for ancillary applications. Created bi-weekly training plan for IT outage procedures and on-call issue review for Integrated Services and Ambulatory teams-Proactively identified workflow optimization opportunities, driving continuous improvement and workflow enhancements. Strategically secured operational support, leveraging technology to drive service line performance and productivity-Created and implemented scalable processes by spearheading the development of repeatable, efficient processes for application upgrades, maintenance, ticket resolution, staff management and reporting. Focused on minimizing reliance on institutional knowledge and establishing a sustainable framework for long-term organizational success.

Education

• California State University, Chico

  Bachelor of Arts - BA, Latin American Studies

Skills

• Customer Relationship Management (Crm)
• Strategy
• Adobe Acrobat
• Networking
• Team Leadership
• Contract Negotiation
• Selling
• Start-Ups
• Program Management
• Training
• New Business Development
• Enterprise Software
• Sales Management
• Voip
• Managed Services
• Data Center
• Integration
• Telecommunications
• Budgets
• Sales Process
• Account Management
• Team Building
• Management
• Direct Sales
• Crm
• Solution Selling
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Strategic Planning
• Leadership
• Hosted Microsoft Exchange
• Information Technology
• Marketing
• Wireless Networking
• Troubleshooting
• IT Management
• Project Management
• Salesforce.com
• Microsoft Office
• Sales
• Microsoft Excel