Brian Moss
Senior User Researcher @Bentley Systems
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WORK HISTORY
Senior User Researcher @Bentley Systems
GB
Collaborate with both internal and external stakeholders to understand the needs, desires, and behavior of users and use that information to design user friendly and effective products in a fast-paced collaborative environment Identify and prioritise research needs, avoiding duplication and aligning best practice. Provide answers to the challenging and often unknown questions about a product’s design by conducting various types of research, working with cross-functional teams Design and conduct research that are actionable, using appropriate tools and frameworks Analyze and synthesize data from multiple sources and perspectives, using advanced methods such as statistics, data visualization, or thematic analysis. Translate user research findings into insights and design improvements Work closely with the Product and Design teams to ensure research insights are incorporated. Support the Product and Design teams in establishing successful processes and ways of working. Communicate and present your research findings and recommendations in a compelling and persuasive way, using storytelling, visuals, and data. Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organizational capability and challenge team thinking. Identify best practices in existing and emerging research methodologies and influence and educate other teams and product leadership on the value and best practices of UX research. Lead and mentor others, both within and outside the research team. Define and advocate for the research vision and strategy, aligning it with the organizational objectives and user needs. Responsible for mentoring and coaching junior or mid-level researchers, sharing your knowledge and feedback, and helping them grow their skills and confidence. Take a leadership role in defining the central Research Operations function
EDUCATION
Newcastle University
Doctor of Philosophy - PhD, Digital Communication and Media/Multimedia
Queen's University Belfast
Bachelor of Science - BSc., Geography
Queen's University Belfast
Master of Science - MSc., Heritage Science
ABOUT BRIAN MOSS
A highly experienced researcher with a demonstrated history in working with individuals and clients to shape, transform and deliver solutions across many sectors and Industries. Brian is currently the user research lead for the UK Design Team within Sopra Steria. This involves planning, delivering and consulting on a wide variety of research projects, as well as supporting the functioning of a dedicated research team. He is a highly qualified research professional to Doctoral level, with extensive theoretical and applied research experience across human-centred and empathetic design, ethnography and qualitative research, statistical and quantitative research, and geospatial/GIS research. This is reflected in his work to-date, which has seen him delivering high-quality research for large public and private sector organisations, and his work with various academic institutions across the UK.
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