Brantley Peers

About Brantley Peers

I build platforms, teams, and operational systems that scale. Over 20+ years in engineering and infrastructure leadership, I\'ve designed cloud architectures, shipped internal products, modernized legacy environments, and grown high-performing engineering teams. The focus is always on turning complexity into something predictable, cost-effective, and fit for purpose.My background spans AWS, serverless and microservices patterns, data platforms, infrastructure automation, and practical AI. I lean toward solutions that respect both technical and organizational constraints; serverless architectures, for instance, have opened doors to projects that wouldn\'t have penciled out under traditional models. I\'ve ridden enough technology waves to know the fundamentals transfer. What matters is cutting to the core of the problem and building the right thing, not the shiny thing.

Experience

1. VP, Digital Innovation

   SupportNinja

   Aug 2024 — Present · Miramar, FL, US

   Lead a cross-functional engineering organization spanning architecture, application development, data, and infrastructure. We build cloud and AI-powered platforms that make operations more scalable and predictable. I stay close to architecture decisions while splitting time between executive strategy and working directly with delivery teams to turn operational problems into shipped solutions. Platform Architecture and EngineeringDesign and own the technical foundation for secure, cloud-native platforms that support multiple business lines without unnecessary complexity. Stay hands-on in architecture reviews and system design. Application Development and AutomationBuilt and now lead the team building internal products and automations, including AI-driven tools for quality, knowledge management, and workflow optimization. AI and Data StrategyOwn the AI and automation strategy across the business. Built the data and BI function; now lead the team responsible for reporting, dashboards, and analysis that drives decisions on profitability, staffing, and growth. Cloud and InfrastructureDrive cloud modernization using serverless patterns and right-sized infrastructure to control costs while improving reliability and performance. Executive PartnershipPartner with leadership and key customers to frame problems, evaluate tradeoffs, and tie technology investments to business outcomes.

Education

• Western Governors University

  Bachelor of Science - BS, Information Technology

• Miami Dade College

  AS, Networking Services Technology

  2004 — 2006

• Western Governors University

  Master of Science - MS, Information Technology Management