Gary Boyer
- Role
- Support Manager at Executech
- Location
- Longmont, CO, US
- LinkedIn followers
- 500 followers
About Gary Boyer
I have progressive experience in leading large-scale IT support for large corporations. I…
Experience
Support Manager
May 2022 — Present
Responsible for maintaining maximum utilization and productivity for Help Desk and Field Technical Services Team members through continuous management of service requests and projects. Performed service request triage and assigned, scheduled, dispatched, and managed service engineers for remote and on-site service, according to priority and service level agreement (SLA). Maintained strong client relations and strong team utilization/performance through multiple simultaneous projects and high-pressure situations. Provided HR support for 13 direct reports, including performance reviews, salary reviews, training, career guidance and development, interviewing, hiring and terminating. Integritek was merged with it\'s sister company Executech on May 1, 2022.
Skills
- Sdlc
- Security
- Virtualization
- System Administration
- Business Process
- Enterprise Architecture
- IT Management
- Operating Systems
- Cloud Computing
- Vendor Management
- Project Management
- Team Leadership
- IT Strategy
- Distributed Systems
- Integration
- Windows Server
- Data Analysis
- Service Delivery
- Storage
- Data Center
- IT Service Management
- Servers
- Itil
- Disaster Recovery
- Unix
- Solution Architecture
- Network Administration
- Management
- Requirements Analysis
- Software Project Management
- Outsourcing
- Program Management
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