Chris Boyd

Vice President - Likewize Lucid Cx @Likewize Support

Bristol, GB

Leading a high-growth business unit within a global corporate group, driving transformational growth, innovation, and operational excellence. Selected to succeed founder post-acquisition, I restructured the organisation for scalability, enabling rapid expansion while maintaining startup agility. With full P&L responsibility, I oversee strategy, operations, and global client delivery to align with corporate goals and market needs.Key Achievements:Revenue Growth: Increased revenue by over 200% while doubling EBITDA in the first year through strategic cost control and optimized commercial models.Team Scaling: Grew the team by 80%, creating a scalable structure that promotes collaboration, autonomy, and efficiency.Technology Integration: Implemented AI and machine learning to automate workflows, enhance product offerings, and improve operational efficiency.Global Sales Leadership: Enabled end-to-end global sales success, driving pipeline growth, securing new clients, and achieving seamless deal closures.Client Retention: Maintained a 100% client retention rate by leading delivery and client success teams to align outcomes with objectives.Product Innovation: Collaborated with development teams to expand capabilities, increasing product language coverage from 10X and advancing a roadmap of cutting-edge enhancements.Operational Excellence: Streamlined processes through automation, reclaiming significant productivity and reallocating resources to high-impact initiatives.Core Strengths:Driving growth and profitability, leveraging emerging technology, building scalable teams and processes, and delivering exceptional client and operational results

University of Plymouth

Business