Benjamin Bowles
Digitisation Quality Assurance Manager @Royal Botanic Gardens, Kew
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WORK HISTORY
Digitisation Quality Assurance Manager @Royal Botanic Gardens, Kew
London, GB
Lead day-to-day operations for a 17-person digitisation quality assurance team, setting weekly priorities across multiple workstreams, coordinating team availability, and maintaining momentum through clear direction and milestone tracking. Managed relationships with multiple external digitisation suppliers, ensuring consistent delivery of high-quality digital assets and production data. Developed and maintained Excel-based tracking and forecasting models to evaluate throughput, identify bottlenecks, and inform resource planning decisions. Presented analytical findings verbally & visually in team briefings, cross-departmental meetings, and formal presentations to support evidence-based decision-making. Led continuous-improvement initiatives that streamlined digitisation workflows, reduced backlogs, and improved turnaround times and digitisation quality. Represented RBG Kew at conferences and industry events, sharing expertise whilst horizon scanning to keep abreast of best practice and emerging technologies.
EDUCATION
Humboldt State University
Bachelor of Arts - BA, English
Sonoma State University
Non-degree seeking student, Museology/Museum Studies
University of York
Master of Science - MS, Digital Heritage
ABOUT BENJAMIN BOWLES
Digital collections specialist with expertise in metadata standards, collections systems, and preparing large-scale heritage datasets for online publication. Experienced in DAMS workflows, data validation, and structured record review to ensure consistency, integrity, and discoverability across digital collections.
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