Bowen Liu
Credit Card Advisor @RBC
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WORK HISTORY
Credit Card Advisor @RBC
Vancouver, BC, CA
Answer high volume inbound calls of 50-60 calls/day, by providing exceptional quality of service to solve client’s credit card inquiries, completing after-call work with great attention to detail & efficient time management.• Develop a strong knowledge regarding RBC’s credit card products, mitigate risks by following the bank\'s procedure manual strictly, and assist other card advisors within the team to improve team performance & client experience. • Identify & address value-adding sales opportunities, by recommending appropriate pre-approved product upgrades & promotion offers to existing & new clients that meet their needs.
ABOUT BOWEN LIU
Responsible and energetic senior students with professional knowledge in Finance, seeking…
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