Jeannine Boubel Smith
Customer Success Manager | Helping companies optimize L&D strategies via technical curriculum design and competency development
- Role
- Customer Success Manager at Aspen Technology
- Location
- College Station, TX, US
- LinkedIn followers
- 500 followers
About Jeannine Boubel Smith
As a resourceful and driven professional, I have extensive experience in directing L&D…
Experience
Customer Success Manager
Jan 2023 — Present · Houston, TX, US
Foster post-sales loyalty among major oil and gas downstream technical software clients by developing a customer success strategy. Govern programs to reform customer experience and bolster sales teams in maximizing value for existing accounts. Conduct data analysis to identify trends and opportunities for upselling, contributing to overall portfolio management.Highlights of accomplishments in this role include:• Supported over $12M in annual revenue by managing eight major customer accounts involving Air Products, Archer Daniels Midland, Dupont, and Westlake, each averaging $2M or more in spend. • Achieved a 100% NPS score for major clients, surpassing the target of 75%. • Elevated software usage metrics to 90% for key accounts, exceeding the benchmark of 80%. • Monitored software utilization and ensured timely resolution of client issues by customer support and solution consulting teams using Salesforce and Power BI.
Education
Texas A&M University
B.S.
Northcentral University
Masters
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