Michael A. Boswell
Patient Experience Liaison @ Manatee Memorial Hospital | Manatee Health (UHS, Inc.)
- Role
- Patient Experience Liaison at Manatee Memorial Hospital
- Location
- Bradenton, FL, US
- LinkedIn followers
- 500 followers
About Michael A. Boswell
As a Patient Experience Liaison at Manatee Memorial Hospital (Manatee Health), my responsibilities center on fostering open communication, collaboration, and trust between patients, families, and staff. By interpreting patient rights and addressing grievances in compliance with regulatory guidelines, my role contributes to delivering a superior patient experience. Strong competencies in quality assurance, communication, and customer support showcase my ability to build relationships and facilitate impactful solutions. With over a decade of combined experience in caregiving, nonprofit leadership, and advocacy, my background reflects a dedication to precision, accountability, and compassionate service. My contributions have included managing schedules, navigating operational transitions, and maintaining accountability in complex environments. I have been recognized for teamwork and commitment to excellence, including being awarded Manatee Memorial Hospital’s Caddy Award for Outstanding Teamwork. My efforts align with Manatee Memorial Hospital’s mission to empower advocacy and enhance care outcomes.
Experience
Patient Experience Liaison
May 2024 — Present · Bradenton, FL, US
Responsible for serving the patients, families and staff of MMH, providing guidance and support with the goal of building and maintaining a high-quality patient experience. The Patient Experience Liaison is a resource for patients, families, visitors, and staff for interpretation and education of patient rights and responsibilities. Functions in compliance with Manatee Health, The Joint Commission, and CMS guidelines as they pertain to the receipt, documentation, and responsive to patient complaints and grievances. Essential Job Functions• Builds relationships with and facilitates open communication between patients, families, and staff. Provides guidance and support, serving as liaison, to effectively communicate patient expectations and perspectives with care teams and Administration. Participates in service recovery initiatives.• Helps develop and utilize strategies designed to improve patient satisfaction. Provides feedback and ideas on best practices and opportunities for improvement.• Solicits feedback from patients, both in person and via electronic platforms, to ensure they are receiving services as requested; to identify additional needs and services; to ensure quality delivery of service. Collects, enters, and maintains data via various data entry systems.• Manages customer service inquiries relating to programs and services. Ensures explanation of services is provided a way that can be understood by the patients and their families.• Considers and incorporates the needs of culturally diverse populations; ensures effective communication with patient and family regarding high amenity offering and services provided.• Leads team in absence of direct supervisor, taking on additional tasks not previously assigned to the role in effort to continue progress within the department.
Education
State College of Florida-Manatee-Sarasota
Associate of Arts - AA
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